Phone: 877 572 9428 Available 24/7

Terms

Online Digital Hearing Aids Terms & Conditions

Terms & Returns

By placing an order from us online or via the telephone you agree to the terms and conditions laid out on this page.

No Medical Exam Needed to Purchase Hearing Aids

While we encourage a proper relationship between you and a medical professional, you do not need a medical exam to purchase a hearing aid from us.  The FDA grants you the right to waive a medical exam.  The following paragraph is the statement that the FDA requires that you agree to before purchasing hearing aids online.

Waiver to Medical Evaluation Requirements: This is to inform you that the Food and Drug Administration has determined that it is in your best health interest to obtain a medical evaluation by a licensed physician, who specializes in diseases of the ear; then to be tested by an audiologist, or hearing aid dispenser utilizing established procedures and instrumentation in the fitting of hearing instruments. Note: Ordering a hearing instrument from this Website constitutes your acknowledgement and acceptance of this Waiver to Medical Evaluation Requirements.

60 Day In Home Trial Period

Hear-Better.com stands by its hearing aids and we know how important it is to get used to wearing hearing aids before making your final decision.   That is why we offer all of our customers a 60 day in home trial period with no hidden fees!  Read on for full details.

Warranty

We offer a 60 day full warranty and one year comprehensive parts warranty on all hearing aids.

New Sounds Take Time to Get Reacquainted With

You will begin to hear sounds you have not heard in a long time when you start wearing hearing aids. Chances are, that you didn't lose your hearing overnight. It most likely developed gradually, over a long period of time. Now that you are wearing hearing aids, it will most certainly take time to become reaquainted with the wonderful world of sound. Keep in mind that there are also harsh noises to which you have grown unaccustomed. Perhaps you had no idea that your refrigerator was making that horrible squealing noise!  Soon, you will become once again accustomed to the sounds you've been missing.

Allow Time to Break in Your New Hearing Aids

Just like a new pair of shoes, your hearing aids need to be broken in.  Also, your ear needs a chance to get used to having a new partner.  You should wear your new hearing aids for short periods of time in the beginning. There may be a slight tenderness in your ear, or days when you feel overwhelmed with the new sounds that you are hearing. This is perfectly normal and should end as you become more accustomed to wearing your new hearing aids. The key is to remove your hearing aid for a while when you become uncomfortable.

 
Returns Terms and Conditions

Returns must be in new, resalable contain with all of the original packaging and accessories.

  • Hearing aids returns for credit are accepted within 60 days of purchase only. They must be received within 60 days of purchase date. 
  • Your name and address must be written on your return so we can find you and issue you a full refund.
  • Accessories or supplies are NOT returnable.
  • Admin fee applied to bounced checks and alike.
  • Returns must be in original packaging and must be undamaged, abused and in the same condition (ordinary wear and tear excluded) as when purchased .  All parts of the aid must be returned including but not limited to: original packaging, the hearing aid, tubes, ear tips, trimmers tool, batteries, and manual. Damaged hearing aids including hearing aids exposed to water will not be accepted as returns.  We recommend insuring and tracking your returns, as we cannot be responsible for lost or damaged shipments.  
  • Credits are usually issued within five business days of receipt of the returned merchandise, but could take up to seven days. It can take a full billing cycle for that credit to appear on your credit card statement.  These times may vary as we do not know how long your bank will take to post the credit to your account.  Information on credits and returns being received and processed is available by a e-mail request to support@Hear-Better.com .
  • Some ruthless hearing aid clinics will make you pay up to three hundred dollars just to return a hearing aid.  Not at Hear-Better.com!  You may return the aids within the 60 day trial period for a full refund .  There are no hidden fees!  We do encourage you to let us know of any concerns you have with your aids before sending them back. It may be something as simple as cleaning the wax from them, adjusting the volume, etc.
  • Expedited Shipping and international shipping charges will not be refunded.  Only the hearing aid(s) cost will be refunded on Expedited Shipping and international orders.
  • Abused hearing aids, including exposure to water, are not returnable.  All malfunctioning hearing aids will be evaluated by our techs.
  • Accessories (extra batteries, extra tubes, extra ear tips, trimmers kit…)  are not returnable.
  • Hearing aids must be clean and in the same condition as you received.
  • All accessories (tubes, tips, trimmers tool, side tag(s)) originally included in the case/box, the case/box, and instructions must be returned in original clean condition.
  • Returns received on non-business days will be credited as received on the first business day after receipt.
  • Hearing aids going unclaimed for 60 days will be donated to charity.
  • Returned affiliate transactions will be charged twice the current affiliate fee and will be responsible for outgoing and return shipping.
  • Hearing aid(s) must not show signs of wear.

 No refunds will be issued if the above conditions are not met.

Returning a product that is not in resalable condition risks forfeiture of product.

A five times item price chargeback administration fee will be applied to all chargebacks.  Filers of chargebacks will be reported to all major credit bureaus as a delinquent collection account.

We usually issue refunds within 7 business days of receipt.

 

Return Address:

We are sorry to hear our hearing aid is not right for you.

Hearing aids must be returned to us (in our possession) within 60 days from the date of purchase.

Please return it in the same condition as received to:


Hear-Better.Com

321 Church Street

BOX 1181
Avondale, PA 19311

We suggest you insure and track it. Please include your name
and address on or in the package.

We usually issue refunds within five business days of receipt.

 

Returns must be in new, clean, and resalable contain with all of the original packaging and accessories.

Returning a product that is not in resalable condition risks forfeiture of product.

 

All refunds will be issued via the same payment method received (all shipping costs are non-refundable).

 

FDA Classification:

All our hearing aids are manufactured as hearing aids for the purpose of helping you hear better. 

However, in the United States the FDA requires "Hearing Aids" to have a serial number and the manufacture to be registered with the FDA.

If not, they are considered "Sound Amplifiers".

Siemens and New Sound are registered with the FDA and contain a serial number.

Our Dr. Paul brand does not.

 

Shipping:

Hear-Better.Com promises to ship promptly and in the manner specified by its customers.

We cannot control delays caused by our shipper.

USPS Express mail is overnight delivery to most, but not all locations (See USPS.Com for details).  USPS guarantees delivery by certain time and should be contacted for a refund should they fail to deliver on this guaranteed.

Should Hear-Better.Com fail to ship in the manner requested, we will refund your full shipping.

International orders to countries other than U.K., Canada, Mexico, and Australia must be over $100. 

 

Minimum International Order: $20

 

Leagal Actions

Customer agrees that courts and laws of Chester County, PA will be the controlling and only Court/law for all legal actions.